Welcome to Flowers and Flores NY ("we," "us," "our"). By using our website https://flowersandfloresny.com ("Site") and services, you agree to comply with the following Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. Acceptance of Terms

By accessing or using our Site and services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.

2. Products and Services

We offer floral arrangements, bouquets, and wholesale flowers for sale through our website and third-party platforms such as DoorDash.

• Availability: All products are subject to availability. We reserve the right to substitute flowers of similar quality and value when necessary.

• Pricing: Prices are listed in USD and may change without notice. Taxes and delivery fees may apply.

• Order Acceptance: We reserve the right to refuse or cancel any order due to suspected fraud, pricing errors, or other issues.

3. Payments

• We accept major credit cards and other payment methods as displayed at checkout.

• Payments are processed securely by third-party payment providers. We do not store your financial information.

• Orders must be paid in full before processing.

4. Delivery and Shipping

• We deliver to designated locations as indicated on our Site.

• Delivery times are estimates and not guaranteed. Delays due to weather, availability, or third-party carriers are beyond our control.

• If no recipient is available, we may leave the flowers in a safe location or attempt redelivery at an additional cost.

5. Returns, Refunds, and Cancellations

• Due to the perishable nature of flowers, all sales are final.

• If you receive a damaged or incorrect order, notify us within 24 hours for a possible refund or replacement.

• Cancellations must be requested at least 24 hours before the scheduled delivery for a refund.

6. Wholesale Orders

• Wholesale purchases are subject to separate terms and agreements.

• Bulk orders require advance notice and payment to secure availability.

7. SMS Terms of Service

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from flowers and flores, messages may be received related to the following (provide specific examples):

conversations
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example:"Thank you for contacting Flowers and Flores. We wanted to inform you that your order of [flower types, e.g., mixed sunflowers and daisies] is en route and is expected to arrive by [time]. We hope these blooms brighten your day. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 1 SMS messages per week may be received related to conversations,Follow-up messages/billing, etc..
Example:
"Message frequency may vary. You may receive up to 1 SMS messages per week regarding your order status."

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from Flowers and Flores can be done in the following ways:
By submitting an online form

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://www.flowersandfloresny.com/contact
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://www.flowersandfloresny.com/privacy-policy pages.
Message frequency may vary
 

8. Intellectual Property

All content on our Site, including images, logos, and text, is owned by Flowers and Flores NY and protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

We are not liable for:

• Delays or failure in performance due to unforeseen circumstances.

• Minor variations in product appearance.

• Any indirect or consequential damages arising from your use of our Site or services.

10. User Conduct

• You agree not to use our Site for illegal or unauthorized purposes.

• You must not interfere with the operation of our Site or attempt to access restricted areas.

11. Privacy Policy

Your use of our Site is also governed by our Privacy Policy.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date.